With the Call Pickup feature, users within one call pickup group can answer calls for one another. Users can press the Call Pickup feature button on their endpoint to answer the call ringing at another group member's phone. If multiple phones are ringing, Routing Core Server selects the extension that has been ringing the longest. If the contact center selects one extension for call pickup, the next time it will select another extension.

Avaya Contact Center – Extended Capacity supports configuring up to 2,000 call pickup groups. A pickup group is a collection of individual endpoint extensions. An endpoint extension can belong to only one pickup group. The administrator can add up to 50 endpoints to the call pickup group.

For more information about configuring Call Pickup on Configuration Server, see the call pickup group, endpoint, and global configuration sections in Administering Avaya Contact Center – Extended Capacity.