With the Auto Dial feature, the system administrator can assign specific extensions and labels to buttons on the endpoint for quick access. When the user presses the Auto Dial button, the contact center automatically calls the assigned extension. For example, the administrator can assign 1234 to the Auto Dial button on the endpoint and label the button as Human Resources. When the user presses this button, the contact center routes the call to the Human Resources department.

Contact center users can later edit button labels on their endpoints. On a SIP endpoint, users can update the auto dial number if the administrator did not configure it for the Auto Dial button.

For more information about configuring Auto Dial, see the endpoint configuration section in Administering Avaya Contact Center – Extended Capacity.