With VuStats, agents and supervisors can view statistics for agents and skills. Agents can monitor their performance and supervisors can use the statistics to manage skills.

The statistics reflect the information collected during an administered time interval. When the system administrator configures the VuStats button, the administrator can set up to 50 data formats to display on the agent or supervisor endpoints.

The administrator can configure the contact center to show the VuStats information for a configured time interval or until the agent clears it. The administrator can also specify an update interval, after which Avaya Contact Center – Extended Capacity updates the VuStats information.

When an agent logs in or presses the configured VuStats button, the agent endpoint downloads agent and contact center statistics.

The endpoint administrator can set the CC-Info timer to automatically finish the VuStats session. If the agent is logged in and the CC-Info timer expires, the agent endpoint continues displaying the VuStats information until the agent logs out. Avaya Contact Center – Extended Capacity refreshes the VuStats session when the agent logs in or presses the VuStats button again.

For more information about configuring VuStats settings, see the endpoint configuration and VuStats configuration sections in Administering Avaya Contact Center – Extended Capacity.