Avaya Contact Center – Extended Capacity supports coverage paths. Routing Core Server redirects an incoming call to a coverage path when the user is on an active call, logged out, or does not answer the call. When configuring a coverage path, the administrator can specify a voicemail server, a coverage answer group, a remote coverage extension, or an endpoint as a coverage point for redirecting calls. To forward calls to coverage when the user or the endpoint is unavailable, assign the created coverage path to the user or the endpoint. The administrator can specify the number of rings before the Routing Core Server redirects an incoming call to the coverage path.

For more information about coverage path configuration, see the coverage path section in Administering Avaya Contact Center – Extended Capacity.