Vector step description

Last Updated : Nov 03, 2022 |

The following table lists Avaya Contact Center – Extended Capacity call vectoring steps:

Vector step

Description

#

To add comments to vectors.

adjunct

To request a routing destination from an adjunct connected to Application Enablement Services.

announcement

To play an announcement to the caller.

busy

To play a busy tone to the caller.

check

To queue a call based on the specified conditions.

collect

To prompt the caller to enter digits.

consider

To determine the best service for a call.

disconnect

To disconnect a call after playing an optional announcement.

goto

To move vector processing to another step or a vector.

messaging

To prompt the caller to leave a message at a specified extension.

queue-to

To connect or queue a call to a skill.

return

To return vector processing to the step following the goto step after processing steps in a different vector.

route-to

To connect a call to the configured destination or the destination that the caller enters.

serv-obsrv

To activate Service Observing for remote supervisors.

set

To perform mathematical and digit string operations during vector processing and store digits in the shared memory.

stop

To stop vector processing.

wait-time

To initiate feedback to the caller and to delay processing of the next vector step.