The following table lists Avaya Contact Center – Extended Capacity call vectoring steps:
Vector step |
Description |
# |
To add comments to vectors. |
adjunct |
To request a routing destination from an adjunct connected to Application Enablement Services. |
announcement |
To play an announcement to the caller. |
busy |
To play a busy tone to the caller. |
check |
To queue a call based on the specified conditions. |
collect |
To prompt the caller to enter digits. |
consider |
To determine the best service for a call. |
disconnect |
To disconnect a call after playing an optional announcement. |
goto |
To move vector processing to another step or a vector. |
messaging |
To prompt the caller to leave a message at a specified extension. |
queue-to |
To connect or queue a call to a skill. |
return |
To return vector processing to the step following the goto step after processing steps in a different vector. |
route-to |
To connect a call to the configured destination or the destination that the caller enters. |
serv-obsrv |
To activate Service Observing for remote supervisors. |
set |
To perform mathematical and digit string operations during vector processing and store digits in the shared memory. |
stop |
To stop vector processing. |
wait-time |
To initiate feedback to the caller and to delay processing of the next vector step. |