A permission set is a collection of settings that allows agents and supervisors to access or prevents them from accessing various features, such as Service Observing, VDN of Origin Announcement, and Direct Agent Calling. The system administrator can restrict contact center users from making any calls or to make calls only of a specific type. The administrator can also assign permission sets to a particular agent login ID, endpoint extension, VDN, or vector.

For more information about configuring permission sets, see the permission set configuration section in Administering Avaya Contact Center – Extended Capacity.