Avaya Contact Center – Extended Capacity provides a media service for call conferencing, call recording, and service observing. The solution currently supports the G.711 (mu-law), G.729, and G.729B codecs.

The system administrator can manage media sources for playing announcements, queue music, and Music on Hold. For more information about configuring media sources, see the announcement configuration section in Administering Avaya Contact Center – Extended Capacity.