Direct Media

Last Updated : May 04, 2023 |

Avaya Contact Center – Extended Capacity supports direct media for processing SIP calls. Direct media establishes a direct conversation path between SIP endpoints before a call connects.

Direct Media provides the following enhancements to SIP calls:

  • Eliminates shuffling of SIP calls after the call connects.

  • Eliminates clipping on the talk path.

  • Reduces the number of signaling messages for each SIP call.

  • Reduces Avaya Contact Center – Extended Capacity processing for each SIP call and increases the capacities of Avaya Contact Center – Extended Capacity.

  • Determines the media path early in the call flow and uses fewer media processor resources to configure the system.