Avaya Contact Center – Extended Capacity supports up to six participants on a conference call. When users press the Conference button on the endpoint, they can add another participant to a conference call, for example, an agent or supervisor. The user can enter the following caller details to add a participant to a conference call:

• Agent login ID

• Endpoint extension

• VDN extension

When the user presses the Conference feature button, the contact center puts the other party on hold until the conference call is established or the user cancels the conference call request.

When the user puts a conference call on hold, active participants can continue the conference and do not hear music or other wait treatment tones. If the user disconnects from a conference, other conference participants can continue the call.