The contact center uses the Shared User-to-User Information (Shared UUI) to provide caller-related information, such as Universal Call ID and VDN Name, on the agent endpoint. In Avaya Contact Center – Extended Capacity, the Shared UUI supports the transmission of Adjunct Switch Application Interface (ASAI) UUI and Universal Call ID (UCID) from Avaya Experience Portal to agent endpoints.

The system administrator can configure a ASAI UUI Info feature button on agent endpoints. When the agent presses the ASAI UUI Info button during the call, the endpoint displays ASAI UUI and UCID information for the current call.

ASAI UUI contains the caller information, such as a destination number. The UCID is a unique call ID that distinguishes a call from all other calls that the contact center processes simultaneously. Avaya Contact Center – Extended Capacity generates a UCID for every call within the contact center. When the agent transfers a call to a new party or makes a conference call, the contact center sends the ASAI UUI and UCID information with Shared UUI to the new party endpoint using SIP signaling.

For more information about configuring the ASAI and UCID settings, see the CTI link configuration and global configuration sections in Administering Avaya Contact Center – Extended Capacity.