The administrator can configure media sources for Music on Hold. When the contact center user puts a call on hold, the caller can hear music when waiting on the line. If a conference call is put on hold, other conference participants do not hear the music and can continue the call.

The administrator can configure the contact center to play different media sources for Music on Hold and queue music. The administrator can configure Music on Hold for each agent profile or for the entire contact center (Agent, Station, Skill, Vector).

For more information about administering Music on Hold, see the global configuration section in Administering Avaya Contact Center – Extended Capacity.