The Avaya Contact Center – Extended Capacity solution provides a subscription license for a fixed number of logged-in users. The licensed number of users must correspond to the operational capacity of the organization.

Avaya Contact Center – Extended Capacity provides the concurrent user license, which means that only the specified number of agents can access and use the solution simultaneously, regardless to the named user. When more users try to log in, the contact center denies them access until a license becomes available.

Avaya provides a Web-based License Manager to manage Avaya Contact Center – Extended Capacity license. To track and manage licenses, WebLM requires a license file from Product Licensing and Delivery System (PLDS). For more information about PLDS, see https://plds.avaya.com.