In the Simplex deployment, the contact center operates in one data center that contains a Routing Core Server and a Configuration Server. The contact center does not provide server High Availability and cannot operate in case of server failure or maintenance procedures. Avaya recommends that you do not use Simplex deployment in a production environment. The system administrator can connect the contact center to two or more CMS servers for call reporting and configure CMS High Availability.

The following diagram provides an overview of the contact center topology in the Simplex configuration: