Avaya Contact Center – Extended Capacity supports the Busy Indicator feature. With this feature, an endpoint user can monitor the status of the configured extensions and make quick calls to the monitored users.

On Configuration Server, you can add feature buttons for monitored extensions to user endpoints. For more information about adding a Busy Indicator feature button, see the Endpoint configuration section in Administering Avaya Contact Center – Extended Capacity.

For more information about using the Busy Indicator feature button, see the documentation of your endpoints.