Maximum overall capacities

Last Updated : Dec 08, 2023 |

The following tables describe the maximum capacities for Avaya Contact Center – Extended Capacity components:

Routing Core Server capacities


Feature	Maximum value
Simultaneously registered CC endpoints	34,000
Simultaneously registered UC endpoints	60,000
Maximum number of configured endpoints	120,000
Simultaneously logged-in agents	30,000
Maximum number of configured agents	100,000
Simultaneously logged-in UC users	60,000
Simultaneously logged-in supervisors	3,000
Concurrent CC calls	45,000
Concurrent UC calls	12,000
Calls in queue	15,000
External SIP servers	400
Maximum sustained call rate	85/sec
Media channels G.711	120,000
Media mixers active G.711	3,000
Agent and endpoint login rate	10/sec

The Call Management System capacities depend on the Call Management System version used in the contact center.


Feature	Maximum value
Supported Call Management System links	4 (2 per data center)
Measured trunks	100,000
Number of agent and skill pairs	1,000,000
VDNs	30,000
Active VDNs	3,500
Skills	15,000
Vectors	32,000
Simultaneous real-time reports	3,000


Feature	Maximum value
SAML and LDAP supported servers	2
Controlled Routing Core Server instances	4
Simultaneously logged-in administrators	100

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