License Normal mode

The contact center has access to the WebLM server and shares the latest license information.

License Error mode

Avaya Contact Center – Extended Capacity enters License Error mode under one of the following conditions:

• The contact center cannot connect to the WebLM server for more than two days.

• The WebLM server cannot find the license.

• Invalid license installed on the WebLM server.

• Expired license installed on the WebLM server.

Avaya Contact Center – Extended Capacity enters License Error mode for 60 days. The Configuration Server web portal notifies the administrator that the contact center is in License Error mode. The contact center raises an alarm once every day until the system administrator resolved all license violations and the contact center goes back to License Normal mode. The Configuration Server web portal displays a License Error mode page after the login page, notifying the administrator about the upcoming license expiration 30 days before the license expires.

If the contact center is in License Error mode for more than 60 days, Avaya Contact Center – Extended Capacity enters License Restricted mode.

License Restricted mode

Avaya Contact Center – Extended Capacity is in License Restricted mode if the administrator does not install a license after deploying the contact center or if the contact center is in License Error mode for more than 60 days.

The Configuration Server web portal notifies the administrator that the contact center is in License Restricted mode. Avaya Contact Center – Extended Capacity raises an alarm until the system administrator resolves all license violations. In License Restricted mode, Avaya is authorized to stop processing call at any time.

Avaya limits the contact center capacity to 5 concurrent agents. If more than 5 agents try to log in, Avaya Contact Center – Extended Capacity logs off all agents and allows a maximum of 5 agents to log in again.