An agent can log out of the contact center using one of the following:

• The Agent Login feature button on the agent endpoint. The button label changes to Agent Logout when the agent logs in. If the system administrator configures logout reason codes on the Configuration Server web portal, Avaya Contact Center – Extended Capacity prompts the agent to enter a reason code for logging out. A logged-in agent can start logging out during an active call. The contact center logs the agent out after the call ends.

• A CTI desktop application. CTI application sends a logout request to Avaya Contact Center – Extended Capacity. The request must contain the agent login ID, one of the agent skills, and the endpoint extension. The logout request can also contain a logout reason code if the administrator configured reason codes for the contact center.

For more information about configuring reason codes, see the reason code configuration and agent profile overview sections in Administering Avaya Contact Center – Extended Capacity.