In Avaya Contact Center – Extended Capacity, an agent profile determines what features are applicable for endpoints associated with this location. The system administrator can configure an agent profile for a specific endpoint or agent login ID and specify settings for call routing and contact center features.

The administrator can associate a specific time zone with an agent profile for the contact center to route calls only within service hours of the contact center. The default time zone is America/New York.

For more information about configuring agent profiles, see the agent profile overview section in Administering Avaya Contact Center – Extended Capacity.