A network location is a specific set of network settings that the contact center applies to endpoints based on the endpoint IP address. If the administrator does not assign an agent profile to an endpoint or agent login ID, Avaya Contact Center – Extended Capacity uses the endpoint IP address to map this endpoint to the corresponding network location. Each network location has an associated agent profile. When the endpoint IP address does not match any configured network location, the contact center uses the default network location.

For more information about configuring network locations, see the network location configuration section in Administering Avaya Contact Center – Extended Capacity.