Routing Core Server supports the Send All Calls feature. When the user presses the feature button, the endpoint temporarily directs all incoming calls to the configured coverage path. After the user deactivates the feature, the endpoint can receive calls again. Before configuring a feature button for an endpoint, ensure that you configured a coverage path.

You can configure coverage path settings for your contact center and add a corresponding feature key to agent endpoints. For more information about configuring Send All Calls, see the endpoint configuration section in Administering Avaya Contact Center – Extended Capacity.