The endpoint displays call prompts.

When the agent presses the VuStats button, the agent endpoint stops displaying the caller information and displays VuStats data.

The agent changes skills.

The agent endpoint stops displaying VuStats data when the agent changes skills.

The system administrator removes a skill from the agent configuration.

When the system administrator removes a skill from the agent configuration, the Configuration Server continues to associate the skill with the VuStats button. The agent endpoint continues to receive the VuStats information for the skill.

The agent logs in.

If the VuStats session is active on the endpoint before an agent or supervisor logs in, Avaya Contact Center – Extended Capacity updates the VuStats information.

The CC-Info timer expires.

If the CC-Info timer expires when the agent is logged in, the agent endpoint continues displaying the VuStats information until the agent logs out.