Coverage answer group is a group of contact center extensions that you configure as a coverage point. An answer group can include up to 100 members. Each coverage answer group has a unique identifier. The identifier can be a number from 1 through the maximum number configured in the contact center. The members of the group are identified by their extension number. The administrator can assign any endpoint to an answer group.

The administrator can assign an answer group to a coverage path as a coverage point. When the contact center redirects an incoming call to the coverage answer group, all available endpoints assigned to the group start to ring until a group member answers the call. If the group members do not answer the call, the contact center redirects it to the next coverage point after the configured number of rings.

The administrator can configure coverage answer groups and assign them to coverage paths on the Configuration Server web portal. For more information about coverage answer group configuration, see the coverage answer group section in Administering Avaya Contact Center – Extended Capacity.