With the Call Park feature, users can retrieve a call that is on hold using any other endpoint within the contact center. For example, a user can answer a call at one extension, put the call on hold, and retrieve the same call at another extension.

The administrator can configure the feature buttons for an endpoint. When the user answers the call and presses the Call Park button, the contact center parks the call. The parked call remains on hold during the configured timeout interval. If the endpoint is not busy, the user can press the Call Unpark button to retrieve the parked call. When the timeout interval expires, the contact center attempts to return the call to the user who parked the call. For example, if the timeout interval is three minutes, the contact center attempts to return the call to the parking user every three minutes until the caller drops. The contact center does not apply any coverage to parked calls.

Avaya Contact Center – Extended Capacity uses a specific call type for park slot numbers. The administrator can configure the format of the "park" call type in the dial plan. The contact center supports up to 1,000 call park numbers.

For more information about enabling Call Park on Configuration Server, see the endpoint, dial plan, and global configuration sections in Administering Avaya Contact Center – Extended Capacity.