A network location is a specific set of network settings that the contact center applies to endpoints based on the endpoint IP address. To map an endpoint to a specific network location, you must specify the endpoint IP address in the network location configuration.

If an endpoint does not have an assigned agent profile, the contact center uses the endpoint IP address to map the endpoint to the corresponding network location and the associated agent profile. If an endpoint IP address does not match any IP address in the configured network locations, the contact center uses the default network location.

You can configure network settings on the Network Locations page of Configuration Server. For more information about network location configuration, refer to the network configuration section in Administering Avaya Contact Center – Extended Capacity.