VDN of Origin Announcement (VOA) provides agents with a short message about the requested service based on the VDN that processes the call. VOA helps agents to respond appropriately to caller requests.

When the contact center routes an incoming call to a VDN with an assigned VOA, the VDN routes the call to a vector that places the call in the queue. When the agent answers a call, they hear the VOA message, and the contact center connects the caller to the agent after the message ends.

The agent cannot hear the caller when Avaya Contact Center – Extended Capacity plays the VOA message. The caller can hear a ringback tone when the agent is listening to the VOA. The Call Appearance button for an incoming call flashes when the contact center plays a VOA message.

For more information about configuring VDN of Origin Announcement, see the announcement configuration, VDN configuration, and permission set configuration sections Administering Avaya Contact Center – Extended Capacity.