In Avaya Contact Center – Extended Capacity, vectors use Service Hours tables to determine call treatment during working and non-working hours. The system administrator can add up to 999 Service Hours tables to adjust call routing to the shift schedule of the contact center. The administrator can configure service hours for each day of the week.

Service Hours tables simplify vector configuration by reducing the number of steps in a vector. With a Service Hours table, the administrator can add only one vector step to determine if the contact center receives the call within the specified service hours and routes the call appropriately. The administrator does not need to add several steps for call routing based on the time of day when the call arrives.

For more information about Service Hours table configuration, see the service hours table configuration section in Administering Avaya Contact Center – Extended Capacity.