Avaya Contact Center – Extended Capacity supports three types of call forwarding:
When the user presses the Call Forward All Calls feature key on the endpoint, a new field appears for the user to enter a destination point. It can be another extension or the voicemail server. When the feature is active, Routing Core Server redirects all incoming calls to the configured destination. The user can press the feature key again to turn off call forwarding.
If the endpoint user is busy or does not answer the call, the contact center redirects the calls according to the coverage path assignment when Coverage on No Answer or Busy occurs.
You can configure call forwarding settings for your contact center and add corresponding feature keys to user endpoints. For more information about the Call Forward All Calls feature key configuration, see the endpoint section in Administering Avaya Contact Center – Extended Capacity.
