Avaya Contact Center – Extended Capacity provides the capability to direct the call to Avaya Experience Portal for the post-call treatment. When the agent completes the call before the caller, the contact center routes the call to the VDN extension specified for the VDN return destination. The system administrator can configure the type of calls that the contact center routes to the post-call survey. Based on the call origin, the contact center can route internal, external, or both types of calls to the VDN return destination. For more information about configuring the VDN return destination, see the VDN overview section in Administering Avaya Contact Center – Extended Capacity.

The contact center sends the agent login ID of the last agent that handles the call to Avaya Experience Portal over Shared UUI for the post-call treatment. The administrator can define AGENT and ASAIUUI vector variables to store the agent login ID. The administrator can assign the agent login ID stored in an AGENT variable to an ASAIUUI vector variable using the set vector step. For more information about configuring vectors and vector variables, see the vector and vector variable overview sections in Administering Avaya Contact Center – Extended Capacity.