Avaya Contact Center – Extended Capacity supports remote coverage points. A remote coverage point is a remote number included in the collocated UC system but external to Avaya Contact Center – Extended Capacity. The remote number must be in the Public or Private call type format in the dial plan.

The administrator can add remote coverage points to coverage paths and configure the number of rings before coverage to the next coverage point. For more information about remote coverage points, see the coverage path section in Administering Avaya Contact Center – Extended Capacity.