Avaya Contact Center – Extended Capacity supports Real-time Transport Protocol (RTP) for transmitting media to and from the data center. Along with RTP, the contact center uses Real-time Transport Control Protocol (RTCP) to monitor transmission statistics and service quality and synchronize multiple streams. The system administrator can configure time interval and quality of service parameters for transmitting RTCP messages.

If you require secure connections, the administrator can configure the contact center to use Secure RTP (SRTP) and Secure RTCP (SRTCP) protocols for media transmission. The SRTP and SRTCP profiles provide transmission encryption of media data and message authentication. For more information about configuring RTСP and SRTP transmission settings, see the network configuration section in Administering Avaya Contact Center – Extended Capacity.