The system administrator can configure a coverage path to voicemail for contact center supervisors. The administrator can also configure coverage path to voicemail for agents when they receive direct agent calls. The contact center redirects calls to the configured coverage path so that the caller can leave a voice message when user is logged out or cannot answer the call. When the caller leaves a voice message, the Message Waiting Indicator LED on the endpoint lights up. When the user presses the Voice Mail button, the endpoint retrieves the voice message from the voicemail server. The Message Waiting Indicator LED turns off after the user listens to all voice messages.

For more information about configuring coverage paths, see the coverage path configuration section in Administering Avaya Contact Center – Extended Capacity.