Avaya Contact Center – Extended Capacity stores caller information in log files. Using announcements, the administrator must notify the caller that the contact center collects the caller data and records the call. By continuing the call, the caller agrees to personal data processing. The contact center also stores agent information, such as agent names and phone numbers, in the internal database and log files. When installing an operating system during the deployment, the administrator must enable disk encryption to protect the caller and agent data. For more information about data privacy, see the data privacy and security section in Maintaining Avaya Contact Center – Extended Capacity.

The system administrator can also configure the log retention period on Application Enablement Services to store data for the specified time. By default, the log retention period is 30 days. For more information, see the log file management section in Administering Application Enablement Services for Avaya Contact Center – Extended Capacity.