The system administrator can define a prefix and the total length for each call type that the contact center processes to route a call appropriately.
Avaya Contact Center – Extended Capacity supports the following predefined call types:
deny: Defines numbers that the contact center blocks.
public: Defines numbers outside the enterprise.
local: Defines numbers inside the contact center.
park: Defines numbers for call parking slots.
private: Defines private network calls inside the enterprise.
emergency: Defines numbers for emergency calling.
external-prefix: Defines the prefix a user dials for calls outside the enterprise.
reserved: Defines numbers for DMCC.
The administrator can also configure custom call types on the Configuration Server web portal.
Avaya Contact Center – Extended Capacity supports 24-digit dialing, short and long number dialing, flexible phone number formats, and flexible extension number lengths for call appearance. The contact center also supports dialing for extensions that are in the same location as the server and for extensions that are spread across several locations. Avaya Contact Center – Extended Capacity supports dial prefixes that agents can dial before an extension. Dial prefixes prevent conflicts between extensions and numbers used for dialing within an agent profile.
For more information about configuring dial plan analysis and call types, see the dial plan configuration section in Administering Avaya Contact Center – Extended Capacity.
