The system administrator can create adaptations for all phone numbers of incoming and outgoing calls from the dial plan of a local SIP network to the dial plan configured on the Configuration Server, and vice versa. The administrator can configure number adaptations for all incoming and outgoing calls so that the contact center routes the calls correctly. For example, the administrator can configure number adaptations for handling an international call.

For more information about number adaptation configuration, see the number adaptation configuration section in Administering Avaya Contact Center – Extended Capacity.