Overview |
Avaya Contact Center – Extended Capacity Solution Description |
Understand high-level product functionality, performance specifications, security, and licensing. |
Customers and sales, services, and support personnel |
Implementing |
Deploying Avaya Contact Center – Extended Capacity |
Install and configure Avaya Contact Center – Extended Capacity. |
Implementation personnel |
Migrating to Avaya Contact Center – Extended Capacity |
Migrate from Avaya Aura® Call Center Elite to Avaya Contact Center – Extended Capacity. |
Implementation personnel |
Administering |
Administering Avaya Contact Center – Extended Capacity |
Administer and manage Avaya Contact Center – Extended Capacity. |
Implementation personnel |
Administering Application Enablement Services for Avaya Contact Center – Extended Capacity |
Administer and manage Application Enablement Services for integration with Avaya Contact Center – Extended Capacity. |
Implementation personnel |
Maintaining |
Maintaining Avaya Contact Center – Extended Capacity |
Perform basic maintenance procedures and troubleshoot Avaya Contact Center – Extended Capacity services. |
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