An agent can log in to the contact center using one of the following:
Agent Login feature button on the agent endpoint. To log in, the agent enters an agent login ID and the associated password.
CTI desktop application. To log in, the agent enters an agent login ID, endpoint extension, and one of the assigned skills. Agents can also specify their work mode when logging in to the contact center.
When the agent logs in successfully, the endpoint or the CTI application displays the current agent work mode and the list of skills assigned to this agent. By default, the agent enters Aux work mode with the default reason code after logging in.
