With the Multi-Device Access (MDA) feature, an endpoint user can log in on multiple devices with the same extension. When the extension receives a call, the contact center alerts all devices registered with this extension. The user can answer and make calls on any of these devices. MDA users can also bridge on to the call from one of the idle devices and add other MDA endpoints to the conference calls.

The administrator can configure the maximum number of devices registered with the same extension. Avaya Contact Center – Extended Capacity supports up to five devices for MDA.

For more information about configuring MDA on Configuration Server, see the endpoint section in Administering Avaya Contact Center – Extended Capacity.