With Avaya Contact Center – Extended Capacity, system administrators can create vector variables to:

• Improve the efficiency of vector configuration

• Provide management and application control

• Create vectors that better serve contact center operations

Different types of variables are available for certain call processing purposes. The system administrator can define vector variables on the Configuration Server web portal. Depending on the variable type, variables can use either call-specific data or values that are identical for all calls. The administrator can use one variable in multiple vectors.

For more information about vector variable types and configuration, see the vector variable configuration section in Administering Avaya Contact Center – Extended Capacity.