Avaya Contact Center – Extended Capacity supports tracking of malicious calls. If an agent using a SIP endpoint determines the call to be malicious, the agent can press the Malicious Call Trace (MCT) feature button on the SIP endpoint to activate call tracing. Routing Core Server identifies the call source, records malicious call data, and notifies the contact center about an active malicious call. After the malicious call ends, Routing Core Server deactivates the MCT feature, and the contact center sends the malicious call report to Call Management System.

For more information about the MCT feature button configuration, refer to the endpoint documentation.