Customer account management

Last Updated : Oct 09, 2018 |

When you deploy Session Manager by using VMware, Solution Deployment Manager, software-only, or SMnetSetup, the Session Manager creates a customer account by default. This account has the System Administrator role.

The custAccounts command supports the following parameters:

  • Add: Adds a new customer account.

  • Delete: Deletes a customer account.

  • List: Displays all the customer accounts.

  • Lock: Locks a customer account.

  • Unlock: Unlock a customer account.

  • Reset: Resets customer account’s password.

  • Collect: Collects customer account information.

By using the custAccounts command, system administrator can perform the following tasks:

  • Add and remove other customer accounts.

  • Assign a customer account role to existing accounts so that the users have access to Session Manager commands.

  • Reset other customer account passwords, including other administrators.

  • After a password is reset, the user will be forced to change the password on first login.

  • Reset the failed login attempts counter.

  • Lock and unlock other customer accounts, including administrators.

  • Any user who executes this command cannot lock or unlock their own account.

  • View all customer and service accounts such as login, account type, account role, last login date, and locked status.

Limitations

Using the custAccounts command, system administrator cannot:

  • Remove Avaya services user accounts.

  • Remove all customer accounts.