Serviceability Agents

Last Updated : Apr 09, 2015 |

The Serviceability Agent is an enhanced version of the SAL agent for forwarding logs, harvesting logs, and for alarming. The Serviceability Agent sends SNMP and SNMP V3 traps/informs to the configured NMS destinations. Two of the mandatory destinations are System Manager and the SAL Gateway.

Using the Serviceability Agent user interface on System Manager, you can:

  • Remotely manage and configure SNMP V3 users.

  • Remotely manage and configure SNMP trap destinations.

  • Create, edit, view, and delete user and target profiles, and attach or detach the profiles from agents.

The Manage Serviceability Agents interface has the following pages:

  • SNMPv3 User Profiles Create, view, edit, and delete SNMP V3 user accounts. The system uses these accounts for SNMP V3 traps/informs and for SNMP V3 queries of the SNMP master agent.

  • SNMP Target Profiles Create, view, edit, and delete SNMP trap/inform destinations for System Manager, SAL Gateway, and customer NMS. The profile setup interface supports both SNMP V2 and SNMP V3 with either a trap or inform type for notifications.

  • Notification Filter Profile Create, view, edit, and delete alarm notification profiles, and attach the profiles to serviceability agents.

  • Serviceability Agents Activate Serviceability agents. Send SNMP V3 user profiles and SNMP target profiles to the selected Serviceability Agents. The System Manager host name is automatically included in the list of agents.