With the Multiple Device Access (MDA) feature, users can register with multiple devices. In the past, the multiple devices usage with one extension number, may have resulted in a problem establishing the exact location of an emergency call. However, in Session Manager, the callers exact location can now be determined. This allows Session Manager to support the tracking of an emergency caller in large campus settings. The advanced communication applications guide the emergency crew to the exact location of the emergency call using LED display units near the main entrance of the site.
The applications use the capabilities of the following Avaya Aura® components:
Session Manager adds an Emergency Call (EC) Alert to the existing Adjunct Emergency Location Server (AELS) interface for the SIP users. The AELS establishes the exact location of the emergency caller.
The caller may be a SIP user registered through System Manager or an unregistered/unknown user.
