Viewing the Security Module status

Last Updated : Dec 02, 2021 |

About this task

Use this procedure to view the security module status.

Possible causes for the security module status to be Down include:

  • The security module might have recently been reset. A reset can take several minutes to complete.

  • The security module might not have received security module configuration information from System Manager.

Procedure

  1. On the System Manager web console, click Elements > Session Manager.
  2. If the security module state of Session Manager does not display as Up:
    1. Click the status text of the security module for Session Manager to display the Security Module Status page.
    2. Verify that the IP address of Session Manager is correct.
    3. Select the Session Manager instance.
    4. Click Synchronize.
    5. If the status remains Down, click Reset.
      Warning:

      Session Manager cannot process calls while the security module is being reset.