Administering the SIP Team button

Last Updated : Sep 06, 2018 |

About this task

The system takes about 3 minutes for the changes to download to the SIP phones after you make the changes.

Procedure

  1. Administer the Transfer Upon Hang-up value, configured per Communication Manager.
  2. Administer the COR values, configured per Communication Manager and per station.
  3. Configure the Monitoring Station:
    1. On the home page of the System Manager Web Console, under Users, select User Management  > Manage Users.
    2. Select the user to configure. This user is the Monitoring Station.
    3. Click Edit.
    4. On the Communication Profile page, select CM Endpoint Profile.
    5. Click Endpoint Editor, located next to the Extension field.
    6. On the Edit Endpoint page, select the Button Assignment tab.
    7. Select a button to be the Team button, and select Team from the drop-down menu.
    8. Enter the extension of the Monitored station/team member.
    9. Enter y or n to enable/disable ringing for the monitoring station.
    10. Select the Enhanced Call Fwd tab.
    11. In the SAC/CF Override field, select the appropriate value from the drop-down menu.
    12. Select the General Options tab and note the Class of Restriction for the Monitoring station.
    13. Click Done.
    14. Click Commit.
  4. Determine the COR for the Monitored Station:
    1. Select the user to configure. This is the Monitored Station.
    2. Click View.
    3. On the Communication Profile page, select CM Endpoint Profile.
    4. Click Endpoint Editor, located next to the Extension field.
    5. Select the General Options tab and note the Class of Restriction for the Monitored station.
    6. Click Cancel, then click Cancel again.
  5. Configure the Transfer Upon Hang-up value:
    1. On the home page of the System Manager Web Console, under Elements, select Communication Manager  > Parameters  > System Parameters  > Features.
    2. Select the Communication Manager you want to change.
    3. Click Edit.
    4. Click Next Page until you get to Page 7.
    5. Under Conference/Transfer, set the Transfer Upon Hang-Up? value to y or n.
    6. Click Enter to save the changes.
  6. Configure the COR of the Monitoring station:
    1. On the home page of the System Manager Web Console, under Elements, select Communication Manager  > System  > Class Of Restriction.
    2. Select the COR of the Monitoring station for the correct Communication Manager.
    3. Click Edit.
    4. Go to Page 3.
    5. Set the value for SAC/CF Override by Team Btn to y.
    6. Click Enter to save the changes.
  7. Configure the COR of the Monitored station:
    1. Select the COR of the Monitored station for the correct Communication Manager.
    2. Click Edit.
    3. Go to Page 3.
    4. Set the value for SAC/CF Override Protection for Team Btn to n.
    5. Click Enter to save the changes.