Configuring call handling for after hours

Last Updated : Dec 10, 2024 |
Prolog information
Configure call rules for after hours to manage how Avaya Cloud Office™ handles incoming calls outside work hours. You can select from the following options:
  • Set your devices to receive calls during after hours.
  • Send the call to your voicemail.
  • Forward the call to another extension or phone number.
  • Play an announcement message for the caller.
By default, Avaya Cloud Office™ forwards your calls to your voicemail during after hours.
Before you begin
Ensure that you have a configured work schedule with your work and after hours.
  1. Click SettingsPhone.
  2. In the Incoming calls section, click Call rules and voicemail.
  3. In the My work day section, click After hours.
  4. In the Incoming calls section, select one of the following options from the drop-down list:
    • Ring devices
    • Send to voicemail
    • Forward the call
    • Play announcement
  5. Click Save.