Transferring calls to another user or extension

Last Updated : Aug 28, 2024 |
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Transfer an active call to another contact or extension number. You can choose to notify the recipient before transferring the call. When notifying the recipient, Avaya Cloud Office Desktop App places the active call on hold and starts a new call with the recipient. After notifying the recipient, you can transfer the call.
Note:
You can also transfer the call to voicemail.
  1. Navigate to the top header bar and click the Dial pad icon.
  2. On the dial pad, click the Call transfer icon.
    STEP RESULT:
    Avaya Cloud Office Desktop App displays the Transfer window.
  3. In the Enter a name or number field, type a name or phone number.
  4. In the search results, click the recipient.
    STEP RESULT:
    Avaya Cloud Office Desktop App displays a check mark next to the selected recipient.
  5. Do one of the following:
    • To speak to the recipient before transferring the call, click Ask first and then click the Complete Transfer icon.
    • To transfer the call to the recipient without speaking to them, click Transfer.
    • To transfer the call to voicemail, click To voicemail.
    STEP RESULT:
    Avaya Cloud Office Desktop App transfers the call and displays the Call transferred message.