Change your queue call availability to accept queue calls. If you disable the Accept queue calls switch, Avaya Cloud Office Desktop App automatically forwards your call to the next queue member. However, you still receive direct calls to your extension number while your presence state is set to available.
Before you begin
Note:
Only call queue members can change their call queue availability. Administrators can disable the switch to forward call queue calls for call queue members. If you cannot view the Accept queue calls switch as a call queue member, contact your administrator.
