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  • Deutsch English Español (México) Français Français (Canada) Italiano Magyar Nederlands Polski Português (Brasil) Русский עברית العربية 中文(简体) 中文(繁體) 日本語 한국어
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Using Avaya Cloud Office Desktop App

Table of Contents

Type to filter navigation items by title
  • Notices
  • Introduction
    • Purpose
    • Change history
  • Getting started
    • Activating your account
    • Configuring the emergency response location
    • Downloading and installing Avaya Cloud Office Desktop App
    • Logging in to Avaya Cloud Office Desktop App with email or phone number
    • Logging in to Avaya Cloud Office Desktop App with your Google account
    • Logging in to Avaya Cloud Office Desktop App with Single Sign-on
    • Logging out of Avaya Cloud Office Desktop App
  • Navigation
    • Side menu bar
    • Side pane
    • Main page
    • Top header bar
      • Profile icon
      • Back and Forward buttons
      • New actions button
  • User profile management
    • Editing your profile information
    • Changing your status
    • Setting your status message
    • Removing your status message
    • Configuring notifications
      • Configuring desktop notifications
        • Desktop notification settings
      • Configuring email notifications
        • Email notification settings
    • Synchronizing your contacts and calendar
      • Settings for synchronizing your contacts and calendar
    • Reordering the tabs on the side menu bar
    • Customizing your side menu bar
    • Changing Avaya Cloud Office Desktop App theme
  • Messaging and conversations
    • Starting conversations
    • Conversation features
    • Message formatting
      • Message formatting with Markdown syntax
    • Using mentions in conversations
    • Adding conversations to Favorites
    • Sending files in conversations
    • File management options
    • Creating new tasks in conversations
      • New task field descriptions
    • Updating the task status from a conversation
    • Managing tasks from conversations
    • Creating new events in conversations
      • New event field descriptions
    • Managing events from conversations
    • Creating new notes in conversations
      • Note formatting options
    • Conversation folders
      • Organizing conversations into custom folders
      • Managing conversation folders
      • Deleting conversation folders
    • Selecting the number of read conversations to display
    • Selecting the types of new messages to display
    • Configuring new message notifications
    • Searching for messages
    • Searching for contacts and conversations
    • Using search history
    • Bookmarks
      • Bookmarking conversation items
      • Viewing bookmarked items
      • Removing a bookmark
  • Team management
    • Creating teams
    • Leaving teams
    • Managing team members
    • Configuring team administrator settings
    • Archiving teams
    • Restoring archived teams
    • Deleting teams
  • Calls and telephony features
    • Selecting the default application for calls
    • Making audio calls from the dial pad
    • Making audio calls from conversations
    • Putting calls on hold
    • Transferring calls to another user or extension
    • Creating conference calls
    • Recording calls
    • Switching calls between desktop and mobile devices
    • Parking calls
    • Picking up parked calls
    • Flipping calls to another device
    • Viewing your call history
    • Managing voicemails
    • Changing your queue call availability
    • Call handling rules
      • Redirecting missed calls
      • Configuring your work hours
      • Configuring call handling for after hours
      • Configuring which devices ring during incoming calls
      • Configuring ring order for your incoming calls
      • Adding phone numbers to your ring order
    • Head-up display
      • Enabling HUD
      • Managing HUD notifications
      • Adding an extension to your HUD
    • Making calls on behalf of other users
    • Call park groups
      • Adding your private call park location to the HUD interface
      • Parking calls to your call park locations
      • Notifying coworkers of a parked call
  • Video meetings
    • Scheduling meetings
      • Settings for scheduling meetings
    • Starting instant meetings from the Video page
    • Starting instant meetings from conversations
    • Starting meetings using your meeting room
    • Joining instant meetings
    • Joining scheduled meetings
    • Joining meetings through your browser
    • Meeting icon descriptions
    • Inviting participants to active meetings
    • Using your microphone in meetings
    • Using your video camera in meetings
    • Using chat in meetings
    • Sharing your screen in meetings
    • Recording meetings
      • Sharing your meeting recording with non-attendees
    • Using breakout rooms
    • Managing participants in your waiting room
    • Viewing your personal meeting ID
    • Configuring your personal meeting ID and meeting name
    • Configuring your personal meeting settings
      • Personal meeting settings
    • Managing waiting room settings for your meetings
    • Configuring audio settings for meetings
  • Fax management
    • Viewing faxes
    • Fax management icons
    • Sending faxes
    • Scheduling faxes
    • Fax cover pages
      • Using cover page templates
      • Adding custom cover pages
      • Removing cover pages
  • Administrator settings
    • Adding administrator users
    • Removing administrator users
    • Changing the company name
    • Managing GIPHY sharing
    • Configuring the data retention policy
    • Managing file sharing
    • Enabling external guest communications
    • Managing message data export
Home
Using Avaya Cloud Office Desktop App
Change history

Change history

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Last Updated : Sep 10, 2024 |
Avaya Cloud Office™
Avaya Cloud Office Desktop and Mobile App
Using
Agent
Beginner
The following changes have been made to this document since the last issue:
Issue
Date
Summary of changes
2
September 2024
Added related video links.
Added the following topics:
  • Reordering the tabs on the side menu bar
  • Customizing your side menu bar
  • Selecting the types of new messages to display
  • Changing your queue call availability
  • Call handling rules
  • Redirecting missed calls
  • Configuring your work hours
  • Configuring call handling for after hours
  • Configuring which devices ring during incoming calls
  • Configuring ring order for your incoming calls
  • Adding phone numbers to your ring order
  • Head-up display
  • Enabling HUD
  • Managing HUD notifications
  • Adding an extension to your HUD
  • Making calls on behalf of other users
  • Call park groups
  • Adding your private call park location to the HUD interface
  • Parking calls to your call park locations
  • Notifying coworkers of a parked call
1
August 2024
Initial issue of the document.
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