Viewing your call history

Last Updated : Aug 11, 2024 |
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View your call history to track missed calls or check the details of a recent call. The call history displays the following information about your calls:
  • Caller ID (if available)
  • Call number
  • Call type (incoming or outgoing)
  • Call status (answered, unanswered)
  • Time
  • Duration
You can filter your calls by type or status.
Note:
If a caller ID is present in a RingCentral blocklist, Avaya Cloud Office Desktop App marks calls from this caller ID as SUSPECTED ROBOCALL.
  1. On the side menu bar, click the Phone tab.
  2. In the Phone side pane, click the Calls tab.
    STEP RESULT:
    Avaya Cloud Office Desktop App displays your call history in the Phone side pane.
  3. To filter your calls by type or status, in the Phone side pane, and click one of the following options:
    • All
    • Missed
    • the Filter IconOutgoing
    • the Filter IconIncoming
  4. To delete an entry from the call history, do the following:
    1. Hover over the entry and click the Delete icon.
    2. In the confirmation window, click Delete.