Parking calls to your call park locations

Last Updated : Sep 23, 2024 |
Prolog information
Metadata
Keywords:
Park your call to a call park location so that another park group member can answer the call.
Before you begin
Ensure that the call park group is present in your HUD.
  1. During an active call, on the dial pad, click MorePark.
  2. In the Select a park location section, hover over a park location and do one of the following:
    • To park your call, click the Park current call icon.
    • To park your call and send a message, click the Park current call and send a message icon.
    • To park your call and send a text message, click the Park and notify by text icon.
  3. If you select the Park current call and send a message icon, do the following:
    1. On the Notify by message window, in the Members field, type the name of your contact or email address.
    2. Customize the message text.
    3. Click Send.
    STEP RESULT:
    Avaya Cloud Office Desktop App displays the Your call is parked at location: <park location> message.
  4. If you select the Park and notify by text icon, do the following:
    1. On the Notify by text window, in the To filed, type the name or phone number of the contact.
    2. Customize the message text.
    3. Click Next.